Net Balloons Information

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About Us
Net Balloons are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Net Balloons
33 Forest Road Winford Isle of Wight PO36 0JY UK
Phone: 0870 7586447
Fax: 01983 866323
Email: netballoons@looneyballoon.com
Our VAT Registration Number 777 7354 74

Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone or over the Internet via HSBC esecure payments.

We cannot be held responsible for incorrect information being supplied by the customer. We will not be held responsible or liable for failed or late deliveries due to incorrect information being provided by the customer.

By submission of the order the customer accepts the terms and conditions and authorises NetBalloons, through HSBC esecure payments to take payment for items selected.

Shipping And Handling If you are putting in an order for more than one balloon to be delivered on different dates, please do so as seperate orders so the correct shipping is calculated.

Guaranteed Specific Working Day Delivery , Mon-Sat Only (Delivered before 1pm).

We do not post overseas, just within UK.

We cannot deliver or dispatch on Sundays, Bank or Public Holidays.

Guaranteed Specific Deliveries days are Monday to Saturday and orders must be received by 3pm . Orders for Monday must be placed by 10am on the previous Saturday.

Guaranteed Next day packages require a signature, if the recipient is not there to receive the package, a card will be left notifying of the delivery attempt. Packages can not be left unattended.

Late deliveries are those which arrive on the day after the stipulated delivery date. Should your package arrive late, royal mail will refund your shipping charge.

Delivery Schedule These terms and conditions do not affect your statutory rights as a consumer.

If you are putting in an order for more than one balloon to be delivered on different dates, please do so as seperate orders so the correct shipping is calculated.

We do not post overseas, just within UK.

All orders are sent to arrive on the day requested ,**using Royal Mail Special Delivery , Orders must be received before 3pm Mon-Fri. Orders for Mondays must be placed by 10am on the previous Saturday.

Special delivery guarantees delivery the next working day to all but a few remote areas of Scotland.

Delivery by 5.30pm the next working day in the following postcode areas:

Mainland
AB30-56 Aberdeen IV21-28, 40, 52, 54 Inverness KW1-14 Orkney PA28-38 Argyll PH15, 17-26 Perthshire
PH31-40 Perthshire PH49 Ballachulish PH50 Kinlochleven
Islands
HS1 Stornoway (Lewis) HS3 Harris HS4 Scalpay HS5 Leverburgh HS6 N Uist HS7 Benbecula HS8 S Uist
HS9 Castlebay (Barra) IV41-51, 55-56 Skye KA27 Arran KA28 Cumbra PA41 Gigha PA42-49 Islay
PA60 Jura PA77 Tiree KW15 Kirkwall Town KW16 Stromness Town only GY9 Alderney (Channel Islands)
ZE1 Lerwick (Shetlands) HS3 Harris

Delivery within two working days by 5.30pm to the following islands:

GY1 Herm only (Channel Islands) GY9 Sark (Channel Islands) HS2 Lewis PA61 Colonsay PA62-75 Mull
PA78 Coll ZE2-3 Shetlands

Delivery within three working days by 5.30pm to the following islands

KW16-17 Orkney PH30 Corrour PH41 Mallaig PH42 Eigg & Kuck PH43-44 Rhum & Canna

We cannot guarantee a time but package should arrive by 1pm/5.30pm. Orders will need to be signed for.

By virtue of the Distance Selling Regulations once the goods have been dispatched we are exempt from giving cancellation rights as the goods we are providing are perishable with a limited life expectancy.
Net Balloons cannot be held responsible for extremes of temperature and weather conditions that could affect the inflation properties of the gas or for orders delayed by extremely bad weather, Royal Mail strikes, Airport staff strikes, Terrorist attacks / Prevention or war.
Royal Mail does transport some of its post by air within the UK and may store parcels in cold temperatures, this may cause the helium to deflate, when placed in a warm environment the helium expands again. Unfortunately we are unable to prevent this from occuring and cannot be held responsible.

We cannot deliver or dispatch on Sundays, Bank and Public Holidays.

Once the delivery has been signed for at the given address it is no longer the responsibility Of NetBalloon. Refunds cannot be given if the balloon is not passed onto the named recipient.

Back Orders
If your item is not in stock, or we unavoidably run out, we will (time permitting) contact you to advise you of the situation. Otherwise we reserve the right to dispatch a suitable alternative of the same or higher value.

Tax Charges
All prices include VAT at 17.5%

Our VAT number is 777 7354 74

Credit Card Security

All credit card payments are done by HSBC Esecure Payments.

Credit card transactions will appear on your statement as Internet Gifts.

Guarantee

Any problems please contact us.

Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0870 7586447 (International +44 0870 7586447) or fax us on 01983 866323 or write to us at 33 Forest Road Winford Isle of Wight PO36 0JY UK

Privacy Policy
Net Balloons do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy If you wish to cancel an order you can do so by contacting our Customer Services by telephone on 0870 75 86 447 or email customerservices@looneyballoon.com You will need to contact us before 10am on the day of dispatch; your payment received will be refunded less a £2.50 administration charge, if balloons have already been inflated (as we are very busy) just the shipping charge will be refunded. Customer Services are available by telephone between the hours of 9am to 5pm, Monday to Friday, if you get the answerphone please leave a message.

Refunds or replacements will only be issued for damaged goods. If upon arrival the balloon is damaged we must be informed in writing and the goods returned by the customer.

Refunds will be given at the discretion of the management, all goods must be returned within 7 working days.

If you do not return the goods to us for inspection we will be unable to issue a refund or replacement.

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